Help with Keyfold

I didn't get my licence

It appears on the page you land on after paying, and arrives by email from licences@keyfold.app within a few minutes. Check spam. Still nothing? Email support with your payment's email address.

How do I activate it?

Open Keyfold, go to Settings › Licence, paste the licence and press Activate. It's verified on your computer with a key built into the app, so no internet is needed.

I have a new computer

Install Keyfold and paste the same licence. It works on every computer you own; there's nothing to deactivate.

How do I move my vault?

Copy the vault file, or use Settings › Security › Backups › Export, then open it on the new computer. It opens with the same passphrase.

I forgot my passphrase

On the lock screen, choose "Forgot passphrase?" and enter the code from your Recovery Kit. Without the passphrase or the kit, nobody can open the vault, including us.

macOS says it can't open Keyfold

Download it again from keyfold.app/download; that build is signed and notarized by Apple. If the message stays, run spctl -a -vv /Applications/Keyfold.app and send us the output.

My AI agent can't reach Keyfold

Keyfold must be open and unlocked; the agent talks to it over a private local connection. Check the MCP entry in your agent's settings against the MCP guide.

Can I get a refund?

Yes, within 14 days of buying, no questions asked. Email support@keyfold.app.

I found a security problem

Please email security@keyfold.app or report it privately on GitHub. See Security.